I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged! In case you missed it, here are some of my answers to the questions posed:
All good things come to an end. 2014 was the first year when the total global revenue of Telcos had a marginally negative growth. Was it the beginning of the end? Will Telcos, the way we know them, not last? My answer is a resounding yes, but their fate hinges on the extent of Digital Transformation they undertake; here is why:
With every passing day, we get to hear more and more cities getting smarter. Be it in the Western world, the Asian - South Asian countries, or in the Middle Eastern countries, cities are getting smarter with a technology makeover to doll up in the most efficient way.
Every city has a distinct culture, vibe and feel. As they commonly say, “People may forget what you say, but they’ll never forget how you made them feel.” It could not be truer for Cities. From the romantic streets of Paris, the unabashed excess of Vegas to the quintessentially wealthy NY Fifth avenue- they all leave a mark behind. However, population density of most of these urban cities is reaching unprecedented levels, straining the infrastructure and providing the citizens sub-optimal experiences. In an attempt to alleviate the pain, city councillors (the Urban Management team) are turning to technology (the Smart City enablers) to improve efficiency, productivity, lower costs, and set a precedent.