22 Customer Experience Quotes from some of the Top Brands in Canada

/ by Chris Russo


Let’s play a game. How many brands do you think I experience in a typical day? Shall we find out?


It’s 6:55 AM and I’m awoken by the sounds of Lovely Day, by Bill Withers. A smile inevitably crosses my face as the tempo rises, that is, until I hear my girlfriend yell, “OK Google, STOP!” She obviously is not a morning person. Still half asleep, I wander into the kitchen to put on a pot of coffee and pour myself a bowl of cereal. As the aroma of the coffee diffuses throughout the house, it peaks the interest of my other half, who joins me for a cup. She mentions that the hardware store is having a sale on the bathroom tiles we liked and maybe “we” should pick some up after work. I tell her I’d be happy to as long as she promises to be ready by 7 PM for the show tonight. She agrees; I'm skeptical.

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Are our jobs at risk with automation?

/ by Debarati Mukherjee

“Machines will take over nearly half of all the work done by humans”, claims an Oxford university research. Another prediction says, “90 percent of the world’s population will soon be jobless owing to the fast development in the field of Artificial Intelligence, machine learning, deep learning, analytics, and robotics.” The panic that robots taking over our jobs is going viral!

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Core digital transformation stack has evolved

/ by Ghazanfar Ahmed

While we were still working on mastering Social, Mobile, Analytics, and Cloud (SMAC), Digital Transformation aka (DX) itself has evolved into DX 2.0 representing the priority stack - Internet of Things, Data, Design Thinking, and Artificial Intelligence (IDDA).

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