The Gateway Drug to Conversational Commerce


If millions of years of human evolution have taught us anything, it is that people have always preferred the use of voice to interact. However, for decades it was agreed that the technology “wasn’t quite there yet” to be used with machines. In the interim, nose-to-the-phone model of personal computing became the defacto standard, and no one really questioned it. Things have really begun to change in the past few years as Apple Siri, Amazon Echo, and Google Talk gained momentum and their QoE is a welcome relief.

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How Artificial Intelligence is shaping society


I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged! In case you missed it, here are some of my answers to the questions posed:

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The What, When, and Why of Test Automation


Daniel Park is Head of Digital Experience for a large enterprise. Among his many ongoing projects, he has recently been tasked to launch a “mission-critical” venture that has the promise to change the way the organization interacts with their customers. However, before Daniel can begin, he needs to choose which vendor to partner with.

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Voice Assistants: Raising Expectations by Empowering the Customer


Voice command technology has mostly been used in smartphones and computers in recent years, but today it’s becoming increasingly common for voice assistants to be incorporated into virtual and home assistant devices, consumer products, appliances, customer service offerings, e-commerce, and more. In fact, as the technologies required to operate voice assistants continue to improve, so too will it become increasingly common for consumers to expect this level of interaction from the brands they support. Most of us are already using voice commands on their smartphones, and it’s expected that this technology will be installed on over 7.5 billion devices by the year 2021. At the 2018 CES event in Las Vegas, there were numerous new prototypes and products that integrated voice assistant technology, proving that this trend is sticking around for good.

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From Self-Driving Cars to Self-Driving Networks: Rise of AI in Telecom


Unless you have been hiding under a rock, the odds are that you have heard about the fascinating world of AI and the transformational impact it is going to have on our lives. Certain parts of the euphoria remind us of the dot-com bubble from the ‘90s – when the technology hype hit its peak. There seems to be intense excitement at all levels, from CEOs and analysts to grassroots developers; all are expecting AI to not only dramatically change our lives but the world. Well, we really can’t blame them, given all the excitement created by the billions of dollars being invested in this domain. With all the stars perfectly aligned, perhaps it is best to “peel the onion” a little bit in hopes of gaining a better understanding of what AI really is, why now and why all the hype, and how can it dramatically change the Telecom Industry landscape, in particular.

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Is AR and VR a game-changer for the real-estate industry?


It has been more than four weeks since the “FOR SALE” sign has been up on a house I drive by on my way to work. The house is in a well-known suburb within the western region of the Greater Toronto Area (GTA) where properties have been sold rather quickly in the past. It is priced on par with current market rates and does not suffer from any defects or design flaws. So why has it not been sold yet?

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Voice Assistants: The Gateway Drug to Conversational Commerce

Building on the millions of years of evolution, unsurprisingly we humans prefer the use of voice to interact. However, for decades it was touted as a technology which “wasn’t quite there yet” to be used with machines. In the interim, nose-to-the-phone model of personal computing became the defacto standard and no one really questioned it. Things have really begun to change in the past few years as Apple Siri, Amazon Echo and Google Talk gained momentum and their QoE is a welcome relief.

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